CANCELLATION , RETURN & REFUND POLICY

                                                                                                                 LAST UPDATED – [ 23-SEPTEMBER-2023 ]

Returns

Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund/replacement or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All the electronic gadgets are only liable for replacement if product recieved is damaged/defective. Electronics items are not liable for return/refund or ecchange .

 Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

We aim to provide a fair and transparent refund process to ensure your satisfaction.

  1. Refund Eligibility: Refunds are applicable under the following circumstances:

    • The order has been canceled before shipment.
    • The product received is defective, damaged, or does not match the description.
    • The product is returned within the specified return window and meets our return policy criteria.
  2. Refund Process: To initiate a refund, please follow these steps:

    • Contact our customer support team to request a return or refund.
    • Provide necessary details, including your order number and reason for the return.
    • Follow the return instructions provided by our support team.
  3. Refund Methods: Refunds will be processed using the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.

  4. Return Shipping: If you are returning a product due to damage, defects, or a mismatch with the description, we will provide a prepaid return shipping label. If you are returning a product for any other reason, you may be responsible for return shipping costs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 07 working days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {contactus@shreyasemotions.com}.


Sale items

Only regular priced items may be refunded. Sale items  cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contactus@shreyasemotions.com} and we will pickup the product from you , or may ask you to send the product to “Shop no. 19&21 Ground Floor Roshpa Tower Main Road Ranchi Jharkhand – 834001” if reverse pickup facility is not available in your area through our delivery partner.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Cancellation

At Shreyas Emotions[https://www.shreyasemotions.com/] (“we,” “our,” or “us”), we understand that circumstances may change, and you might need to cancel your order. We strive to provide a seamless cancellation process for your convenience.

  1. Order Cancellation: You may request the cancellation of your order at any time before it has been shipped. To cancel an order, please contact our customer support team through the methods provided on our website.

  2. Cancellation Confirmation: Once we receive your cancellation request, we will confirm the cancellation and process any eligible refunds, as outlined below.

Shipping returns

To return your product, you should mail your product to: {“Shop no. 19&21 Ground Floor Roshpa Tower Main Road Ranchi Jharkhand – 834001”}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {contactus@shreyasemotions.com} for questions related to refunds , return & cancellation Policy.